Refund Policy

Returns.


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Exchanges.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@fp-store.com and send your item to: flightpath, 218 Mair Street, Ballarat VIC 3350, Australia.

Several types of goods are exempt from being returned.

These include

-Eyewear

-Socks

-Underwear

-Gift Vouchers

Sale items.
Only regular priced items may be exchanged, unfortunately sale items cannot be refunded or exchanged.


To complete your exchange, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.


Refunds.

Refunds will only be issued if the product is deemed to be faulty,

refunds on change of mind sales will not be processed,

in this case a store credit will be issued.

Late or missing refund.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@fp-store.com.


Shipping
To return your product, you should mail your product to: flightpath, 218 Mair Street, Ballarat VIC 3350, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.